Coaching terms

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By subscribing to online coaching with Iron Raven you agree to the following terms:

Full terms and conditions

1. These terms cover online powerlifting coaching subscriptions bought on ironraven.club. They are between you and Iron Raven, 3 Drayton Road, Tonbridge, Kent TN9 2BE.
2. Online coaching is a monthly subscription. We take the first payment when you subscribe and then the same amount on the same date each month until the subscription ends.
3. Payments are taken by card through Stripe. We do not store your card details. If your card is declined we will email you and try again; coaching may be paused while a payment is outstanding.
4. Prices are in pounds sterling and shown per month. If we change the price of your plan we will tell you at least 30 days beforehand, and you can cancel before the new price applies.
5. What is included depends on the plan you choose. The plan page sets out programming, video analysis, check-in calls, nutrition support, and messaging support. Anything not listed there is not included.
6. Coaching is delivered remotely. It does not include gym membership, day passes, or in-person sessions at Iron Raven unless your plan says so.
7. You need to give us the information we ask for at onboarding, upload the videos we ask for, and log your sessions. We cannot coach well without them, and we cannot refund for a plan you did not engage with.
8. You can cancel at any time by emailing hello@ironraven.club. Unless your plan states a longer notice period, your subscription stops at the end of the month you have already paid for and is not charged again.
9. Every monthly payment is non-refundable once taken. We do not refund a month in whole or in part, and we do not pro-rate. This applies however much of the coaching you actually used, and whether you cancel mid-month, stop training, go away, pick up an injury, or simply change your mind. You keep your coaching for the remainder of the month you have paid for.
10. Because you are subscribing online, you have a legal right to cancel within 14 days of first subscribing. By subscribing you are expressly asking us to start coaching straight away, so if you cancel inside those 14 days we charge you for the coaching already delivered up to the point you tell us and refund the balance. This right applies once, when you first sign up. It does not start again when your subscription renews each month.
11. After those first 14 days the only refund we give is where we end your subscription early and you are not at fault, as set out below.
12. Where a plan states a minimum term, you agree to pay for that number of months. Ending earlier does not remove what is still owed for the minimum term.
13. We may end a subscription with 30 days' notice, or immediately if payment fails repeatedly or if behaviour towards our coaches is abusive. If we end it early without cause we refund any unused month you have paid for.
14. Programmes and nutrition guidance are written for you personally and are not to be shared, resold, or published.
15. Coaching is not medical advice. Tell us about injuries, medical conditions, and medication before you start, and get clearance from a doctor if you are unsure whether you are fit to train. You train at your own risk and you are responsible for stopping if something hurts.
16. We cannot guarantee particular results. Strength gain depends on your training, sleep, nutrition, and consistency.
17. We handle your personal data in line with our privacy policy, and we keep a record of your acceptance of these terms, including the date, the version, and the IP address used.
18. These terms are governed by the law of England and Wales.
19. Questions or cancellations: hello@ironraven.club, Iron Raven, 3 Drayton Road, Tonbridge, Kent TN9 2BE.

Version 2026-09